Return Policy

RETURNS

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The return of certain types of goods is not allowed, such as intimate or sanitary products, hazardous materials or substances, and flammable liquids or gases. Other items not eligible for return include gift cards, certain health and personal care items.

To complete your return, we require a receipt or proof of purchase. Do not return your purchase to the manufacturer. In some cases, only partial refunds are granted: (if applicable) Product showing obvious signs of use or having been opened. Any item not in its original condition, damaged, or missing parts for reasons not due to our error. Any item returned more than 30 days after delivery cannot be refunded. (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few days.

Delayed or Missing Refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at the following email address: cosmela.contact@gmail.com.

Sale or Promotional Items (if applicable) Only regular priced items may be refunded. Unfortunately, sale or promotional items are not eligible for refund.

Exchanges (if applicable)
We only replace items originally defective or damaged. If you need to exchange yours for the same item, send us an email at cosmela.contact@gmail.com and send your item to: 21 rue Charles Gounod, Allonnes, Pays de la Loir / Sarthe, 72700, France.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit equal to the value of your returned item. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift at the time of purchase or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver, and they will find out about your return.

Shipping
To return your product, you should mail it to the following postal address: 21 rue Charles Gounod, Allonnes, Pays de la Loir / Sarthe, 72700, France. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over €50, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.