FAQ - Frequently Asked Questions

What are the shipping times for your products?
We take 1-3 days to process your order and then 4-6 days to deliver it to you.

Do you ship worldwide?
Yes, absolutely. We deliver worldwide.

Where do you ship your product from?
We are located in Le Mans, France. Our international warehouse is located in China.

Do you provide tracking information for the product?
Yes, wait 3 days after your order and ask us via email at cosmela.contact@gmail.com.

Some items are missing from my order, what happens?
Our products are shipped separately according to your order. For example, if your order contains items from two different warehouses, there will be two deliveries. The rest of the order will likely arrive shortly.

I received a damaged item. What can I do?
We're sorry to hear that. Simply send us an image of the damaged item to cosmela.contact@gmail.com, and we'll send you a similar replacement item as soon as possible.

Where are you located?
We are located in Le Mans, France.

I still haven't received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping can take longer than expected due to customs clearance. You can track your order and see where it is at any time. If you still feel you need assistance in tracking your package or have inquiries, please contact us via email at cosmela.contact@gmail.com.

Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund for your order, we can certainly process the payment, provided the request is made within 45 days of the order date, and the product(s) in question are not on sale. For more information, please read further on our refund policy.